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FREQUENTLY ASKED QUESTIONS

When will I receive my order?

We aim to ensure that you receive your order as quickly as possible, however, it will depend on Which Emirate you’re located

Abu Dhabi is Same-Day Delivery when ordering before 7:30 pm

The other Emirates are Next Day Delivery when ordering before 8:00 pm

For International Shipping, orders are usually delivered within 7 working days.

What are the shipping charges in UAE?

We do offer free shipping on orders above 200 for All Emirates in UAE, otherwise, it’s 25 AED for all Emirates and 50 AED for Western Region.

Shipping prices will be updated once selecting the corresponding Area on the checkout page.

Can I make changes to an order I already placed?

if your order wasn’t shipped you can reach us on +971502284851 and we will be more than happy to help

What is the Return Policy?

We always want to ensure that you have enjoyed Don Vapes Shopping experience.

We handle returns and exchanges on a case-by-case scenario, check Returns and Exchange policy

Do you ship internationally?

We do ship internationally, but it is important to check whether they are legal in the pick-up and the destination country.

What are the payments option available for placing an order?

Debit/Credit Card Payment.
Cash on Delivery.

Is the payment made on www.donvp.net safe and secure?

We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your card details are not stored on our website.

We accept all internationally accepted visa/master debit/credit cards issued in UAE/GCC.

CONTACT US FOR ANY QUESTIONS

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